Charlton will trial the use of digital and print-at-home tickets for selected away fixtures, following the successful introduction of digital ticket distribution for August’s Carabao Cup second-round trip to Tottenham Hotspur.
As part of the trial, the club will provide digital tickets for the upcoming away fixtures at Burnley on Tuesday, October 13th (7.45pm BST) and Watford on Saturday, October 17th (12.30pm BST), where this option is available.
Rather than receiving a physical ticket through the post, supporters purchasing tickets for these fixtures will receive their tickets digitally via email.
The ticket can then either be printed at home or presented directly on a mobile device. Supporters do not have to print their ticket - the digital ticket can simply be displayed on a phone and scanned upon entry to the stadium.
The move is designed to make the process more convenient for supporters, who will be able to access their tickets as soon as they are sent, rather than having to wait for them to arrive through the post or collect from the stadium on the day of the game.
It also removes the need to worry about tickets being delayed or lost in the post, while supporters who prefer a physical ticket can simply print theirs at home.
Meanwhile, the digital process also reduces postage costs and the amount of administration involved in physically handling, processing and distributing tickets.
Charlton will continue to take up the option of digital tickets when provided the option by the host club, where available, subject to the successful completion of the trial period.
The club recognises that not all supporters will have access to a printer at home or be able to use a mobile device to display their ticket. Any supporter who requires assistance can contact the visit the Ticket Office during opening hours (11am-5pm Monday-Friday and home matchday Saturdays from 10.30am until the end of half-time), where staff will be able to assist them with printing their digital ticket. Supporters will need to be in a position to be able to forward on their ticket via email in order for staff to print their ticket for them.
Should supporters need help with printing their tickets, it is advised to contact the Ticket Office in advance by calling 03330 14 44 44.
Further information on how digital tickets will be distributed and accessed will be provided to supporters when tickets for the respective fixtures go on sale.
Supporters can find a list of Frequently Asked Questions regarding digital ticket distribution in the dropdown below.
Do I have to print my ticket?
No. You do not have to print your ticket. Once you receive your digital ticket by email, you can either print it at home or present it on your mobile device when entering the stadium.
Can I present my ticket on my mobile phone?
Yes. You can show the digital ticket on your mobile phone and the barcode/QR code will be scanned at the turnstile. Please make sure your screen is bright enough for the barcode/QR code to be scanned clearly.
Can I add my ticket to Apple Wallet or Google Wallet?
No. The tickets provided cannot be added directly to Apple Wallet, Google Wallet or similar digital wallets. You will need to access the ticket from the email attachment on your mobile device or print it at home.
How will I receive my ticket?
Your ticket will be sent to you digitally by email. Please check the email address associated with your ticketing account and keep an eye on your inbox, including your junk or spam folder.
Can I print my ticket at home?
Yes. If you would prefer to have a physical ticket, you can print the digital ticket at home and take the printed copy with you to the match.
What happens if I don't have access to a printer?
You do not need access to a printer. You can simply display the digital ticket on your mobile phone when entering the stadium.
What if my phone runs out of battery?
If you intend to use your mobile ticket, please make sure your phone is sufficiently charged before travelling to the match. Alternatively, you can print your ticket at home in advance.
Can I forward my ticket to someone else?
Please follow the instructions provided with your ticket. If you are travelling with tickets for other supporters, make sure each person has access to their individual ticket before arriving at the stadium.
Will all Charlton away tickets be digital in future?
Charlton will continue to take up the option of digital tickets when this is provided by the host club and available to the club. The trial at Burnley and Watford will help the club assess the process before making any further decisions.
Why are the club trialling digital tickets?
Digital tickets offer a more convenient way for supporters to receive and access their tickets, while also reducing postage costs and the administration involved in physically handling and distributing tickets. Supporters will receive their tickets without having to wait for them to arrive through the post.
What if I can't print my ticket at home or don't have a mobile device?
We understand that digital tickets may not be suitable for everyone. If you are unable to print your ticket at home or cannot use a mobile device to display it, you can visit the Ticket Office during opening hours. Our staff will be able to assist you with printing your ticket. It is advised that supporters who need assistance should contact the Ticket Office in advance by calling 03330 14 44 44 as they will need to forward their ticket to a member of staff so that they can assist them with printing.
What are the Ticket Office opening hours?
- Monday: 11am-5pm
- Tuesday: 11am-5pm
- Wednesday: 11am-5pm
- Thursday: 11am-5pm
- Friday: 11am-5pm
- Saturday (home matchday): 10.30am until the end of half-time
The Ticket Office's phone lines are open from 10.30am until 1pm on a matchday.
