Home play-off tickets step-by-step guide

Tickets for the home leg of Charlton’s play-off semi-final against Doncaster Rovers on Friday, May 17th at 7.45pm will be sold through the club’s new ticketing system.

Tickets for the home leg will be available online and by phone (03432081496) as below. 

- Sunday, May 5th at 10am: Season ticket holders and Valley Gold members who can purchase up to four tickets per person until tickets go on general sale. Season ticket seats will be held until 9pm on Tuesday, May 7th

- Monday, May 6th at 10am: General sale, at which point supporters can purchase up to six tickets per person. At this point season ticket holders and Valley Gold members can purchase two additional tickets

Fans will be able to purchase tickets in person on Wednesday, May 15th, Thursday, May 16th and Friday, May 17th.

Once tickets go on sale supporters will be able to buy online by clicking here or by phone by calling 03432081496

For the home leg the club are looking to get as much support at The Valley as possible to get behind Lee Bowyer and the boys, the club will be offering tickets for the home leg at our silver pricing range, meaning adult tickets start as just £18.

ARE YOU READY TO PURCHASE?

To buy online, all Charlton supporters will need to have their FAN ID immediately available to them. You can find their FAN ID on any confirmation email from a previous purchase with the club or on the top left hand side of your online account (providing you have logged in). Season ticket holders can find their FAN ID on the reverse of their card, underneath their name. 

If you aren't registered with us and don't have a FAN ID then you can get one by visiting our booking website, clicking register in the top left hand corner and following the process.

If you are looking to purchase tickets on another fan’s behalf, you will need to make sure that you have linked your account with theirs. For a step-by-step guide on how to link family or friends to your account, watch this video.

BUYING SEATS (NON-SEASON TICKET HOLDER SEATS)

Fans can purchase non-season ticket holder seats online or over the phone. The quickest, easiest and most cost effective way of securing your place would be to book to visit booking.cafc.co.uk. As there is likely to be a large demand for tickets, fans will be placed in a queuing system both online and over the phone. After fan feedback, the club will have additional support this season to cope with the demand of those booking over the phone, to cover this there will be an extra 50p administration fee on bookings over the phone.

Booking Online

Once supporters have arrived at our ticketing site, they will need to click the sign-in button at the top left hand side of the webpage. They will then need to provide your FAN ID or email address and their password to login. Once logged-in, they should hover over tickets until the drop-down menu appears, click home games and select the play-off fixture.

They will then be directed to a stadium map of The Valley. From here, they can click on the block of the stand they wish to sit in for the match. Once fans have clicked on their desired block, they can select the seat or seats they wish to purchase. 

Available seats are indicated by the red seat icon. Grey seat icons are seats that are being reserved or have already been sold. Once they have selected their seat, it will turn a yellow colour with a tick inside. 

Once fans have clicked on a seat, they must select the correct age category. Once an age category has been selected, the seat will be added to your basket.

Fans can select a maximum of six seats to purchase, four before tickets go on general sale. 

Once fans have added the seats they wish to purchase to their baskets, they should then select ‘ADD TO BASKET’ in the bottom-right hand corner. They will then be directed to their basket. 

After checking that all seats are correct in the basket, they will need to choose a delivery method. Once this has been done, they should scroll to the bottom of the page and select ‘PROCEED TO CHECKOUT’. 

Fans will then need to accept our terms and conditions and, if not already opted-in to hear from Charlton Athletic Football Club, choose whether you want to or not. Once this is done, they will need to scroll to the bottom of the page and click ‘PAY’. Fans will need to enter their card details, and click continue. 

Once all information has been entered, fans should receive a confirmation email/print at home tickets (if chosen delivery option) within half an hour. Please note if a fan has registered with a gmail address, it could take up to 24 hours for emails to arrive in your inbox. Fans are advised to check their spam and junk folders in the event the information doesn't come through. 

BUYING MY SEASON TICKET SEAT ONLY

Season ticket holders do not necessarily have to purchase their season ticket seat but, if they wish to do so, here is how they can do it. 

Following the normal login process, fans should hover over the tickets tab underneath their name until the drop down menu appears, and then click ‘ST Holder’s Reserved Tickets’. Once here, their name and seat will appear with a text box to the left. They should click this box, and then hit the ‘PROCEED’ button. 

They will then be transferred through to their basket, where you seat details, price and transaction fee will appear. Scroll down the page and choose which delivery option you would like. Please note, that for the home semi-final game, fans will only be able to collect their tickets from the Thursday before the game. 

Once the delivery method has been chosen, fans should click ‘PROCEED TO CHECKOUT’. Here, fans can review their order and must tick the terms and conditions checkbox. Fans will also be given the chance to update their marketing preferences with the club. Once these details have all been checked, click ‘PAY’ in the bottom right hand corner of the page and you will be taken to enter your card details. 

Once all information has been entered, fans should receive a confirmation email/print at home tickets (if chosen delivery option) within half an hour. Please note if a fan has registered with a gmail address, it could take up to 24 hours for emails to arrive in your inbox. Fans are advised to check their spam and junk folders in the event the information doesn't come through. 

BUYING MY SEASON TICKET SEAT AND OTHER MATCH TICKETS

Season ticket holders are entitled to four tickets per membership before tickets go on general sale and an additional two after that.

If you wish to purchase additional tickets alongside a season ticket seat please follow the steps below. 

To add your season ticket to your basket, please follow the steps laid out in the above section ‘BUYING MY SEASON TICKET ONLY’. Once you get to the basket stage however, instead of proceeding, click on ‘TICKETS’ and ‘HOME GAMES’ to add your extra allocated tickets. Once here, click ‘ADD’. 

Supporters will then be directed to a stadium map of The Valley. From here, fans can click on the block of the stand they wish to sit in for the match. Once fans have clicked on their desired block, they can select the seat or seats they wish to purchase. 

Once you have selected your seats and chosen the correct price type, they will be added to your basket. Please scroll up (on this article) and under the ‘BUYING SEATS (NON-SEASON TICKET HOLDER SEATS)’ title fans will be able to following steps for how to complete their transaction.  

BUYING MY SEASON TICKET SEAT AND OTHER SEASON TICKET HOLDERS’ SEATS 

To purchase the season ticket seat of a family member or friend, you must first make sure that they are linked to your account. To do this, follow the steps outlined in the step-by-step article that is provided in the ‘ARE YOU READY TO PURCHASE’ section of this help guide. 

Once accounts are linked, follow the steps from the ‘BUYING MY SEASON TICKET SEAT ONLY’ section. Upon clicking ‘ST HOLDER RESERVED SEATS’, you will see your linked family and friends seats underneath yours. Simply tick the box, and follow the instructions from the other sections of this help guide to help you pay for these tickets. 

Please scroll up (on this article) and under the ‘BUYING SEATS (NON-SEASON TICKET HOLDER SEATS)’ title fans will be able to following steps for how to complete their transaction

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