User guide for the new ticketing website

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From the 2018/19 season the club has introduced a new ticketing website.

The club took the decision to invest in new ticketing software and to bring in a loyalty scheme following fan feedback, including at recent Fans’ Forums.

Below is a user guide for the new ticketing website.

Visit the new ticketing website here.


How to log into the new ticketing system.

1. Click sign/register in the top left hand corner

2. If you have previously purchased with us or have registered with us before your details will be in the new ticketing system

3. Enter your Fan ID (which was previously called a client reference number) and then click reset password

4. An email with a password reset link will be sent to your email address and you will be able to update in and log in


How to log into the new ticketing system if you haven’t bought with Charlton before.

1. Click sign in/register in the top left hand corner

2. As you haven’t purchased with us before you will select new client and fill in your details

3. Once all your details have been entered you will need to click continue

4. You will also have the option to update your preferences 

5. An email confirmation will be sent to your email address once you have completed your registration.

6. You will then be able to log into your new CAFC account

7. Once logged in you will see you full name and Fan ID in the top left hand corner which you will need to make note of for future use


How to link a family or friend.

1. Click Sign/Register in the top left hand corner

2. Click on Personal details in the drop down box

3. Manage my relationships

4. Create a relationship

5. Does this person have a user account with us if yes

6. Enter FAN ID, Postcode and last name and click identify

7. State your relationship and click okay

8. You will now be able to assign the owner to your friend or family member.


How to purchase a season ticket on our new ticketing website.

1. Click Sign/Register in the top left hand corner.

2. You will need to follow the how to log into the new ticketing system to activate your account or alternately register with us if you haven’t purchased with Charlton Athletic before

3. Once logged in at the top of the page you will be able to see your Full name and Fan ID number in the left hand corner

4. Select season tickets 

5. Buy Season tickets

6. You will then see a list of seasonal products that can be purchased

7. If you then click buy season ticket you will be taken to our stadium image where you will be able to select your seat.

8. Once your seat is selected you will be able to select your price category and process to basket.

9. Once you are happy with your seat selection and price category you will need to process to checkout

10. You will need to tick that you agree to the terms and conditions 

11. Click pay and enter payment details

12. You will then receive a confirmation email relating to season ticket purchase. 


Allocating a season ticket to a friend or family member.

1. You will need to log in to your account 

2. Create a relationship by using the how to link a family or friend steps

3. Go through the steps to purchase a season ticket 

4. Click assign to owner in the right hand corner and then click on the pencil icon to allocate to another person.

Read information on the club's new loyalty scheme here.