Fan Code of Conduct 2020/21


We have produced a Fan Code of Conduct, as this is a requirement of both the Sports Ground Safety Authority and the EFL, as part of fans returning to football.

In order to assist our staff and stewards, and to help protect you and your fellow spectators, you are kindly requested to agree to follow these guidelines:

In support of the Government’s “track and trace” only the season-ticket holder/ticket holder can use any ticket purchased. Each ticket must be assigned to an individual FAN ID on the club’s ticketing system. If a match-ticket holder is showing any symptoms of Covid-19 ahead of the fixture for which they have purchased, it is their duty not to attend the fixture at The Valley. You should follow government guidance, which includes getting tested and self-isolating as soon as possible. 

The ticket office will not be open on a matchday until further notice. There will however be ticket office personnel at the turnstile area to resolve any potential ticketing issues that may arise.

Each individual within your social bubble must bring photographic identification with them to each game. Spot checks may be implemented and any fan who is not able to prove their identity under ‘track and trace’ is liable to further repercussions under government guidelines.  

Arrive in good time to go through all the necessary safer entry procedures. When arriving at the turnstile entry point, please ensure you keep socially distant, one metre apart (apart from within your social bubble). Be aware that your temperature might be taken before entry. It is essential that you follow these guidelines to keep both yourself and others safe. 

Please note that West Stand ticket holders will be only be able to access the stadium via the entrance in Valley Grove. They will also exit the stadium in the same way. Please make sure you take these details into account when determining your travel arrangements to and from the stadium. 

You will be required to wear a face mask to enter the ground, until you reach your seat. Please therefore ensure that you have a mask with you when arriving at the stadium. You will be required to keep it on at all times whilst within the Stadium, If you turn up to the game without your mask, then there will be masks available to purchase. It should be noted that both dugout areas will be extended into the West Stand lower, and some personnel within this area (red zone) will not be required to wear masks. Supporters are asked not to interact with these players and officials. There will also be limited availability of wheelchair spaces at the front of the West Stand. Supporters should contact the DLO for further information on this.

Once through the turnstiles you should proceed immediately to your allocated seat. The concourse must not be used as a meeting place or for a social gathering. You must only use the concourse area as a means of accessing your seat, when using the toilets or when leaving the stadium. Make sure in advance that you know where your entry point is and make sure you adhere to your allocated entry time. This can be found on your email confirmation and match-day ticket. Failure to abide by your entry time may result in a delay accessing your seats. You can see the procedures in the video you have received from the club, which covers each stand individually.

Supporters should not bring bags with them unless absolutely necessary (ie medical reasons). If you do need to bring a bag with you, it should be a clear see through plastic bag, as this will assist the speed of entry into the stadium. If you do have a bag with you, you may be asked to queue at an alternative turnstile.

Initially, all kiosks inside the stadium will be closed. There will however, be some club mobile catering outlets available.

Whilst in your seat, except for when eating or drinking, please keep your mask on. Please dispose of any rubbish in the appropriate place.

At all times and in all parts of the ground, please observe social distancing and avoid close contact with others not in your social bubble.

If you need to access any of the ground’s amenities, such as toilets, a queuing system will be in operation at each of them. Please observe social distancing whilst waiting within the queue.

Remain in your seated area and stay seated at all times. Persistent standing will not be allowed. Fans must not migrate to alternative seats and must sit in the seat that they have been issued.

If you do need to leave your viewing position, wait for a time when the gangway is clear and always follow the signs or directions of the steward indicating which way to go. When moving past other spectators, to and from your seat, please avoid face to face contact. You should pass each other back to back. 

If you are in a concourse or a queue, please stay within your social bubble and remain aware of the movements of others at all times.

Please maintain good hand hygiene at all times – wash your hands after using the toilets, and use the additional sanitiser dispensers provided throughout the stadium and avoid touching your face, handles, railings etc, whenever possible.

Always cover your mouth if needing to cough or sneeze, and look to cough/sneeze into the crook of your elbow to avoid contaminating your hands.

Avoid hugging and any close contact with people who are not within your social bubble.

If you are attending with other members of your social bubble, please make sure they have read and understood these guidelines too. 

Please look to show respect to for your fellow fans. Non-compliance, will not only potentially jeopardise public health, impact on the demands made of the NHS but may well harm the reputation of your club. 

After the game there will be a phased egress of the stadium, stand-by-stand, block-by-block, and row-by-row. This may mean that you are held back for a few minutes. Please follow the stewards instructions when it is time for you to leave the stadium. This is in the interests of everyone’s safety. 

Any breaches of this code of conduct or the ground regulations may see further action taken against individuals. Non adherence to stewards direction may also result in restricted access to future games.


There will be no tickets available to purchase on the day of the game.


Help – YOUR Fellow Fans, YOUR Club and YOUR Community! 

Thank you for your support and co-operation