Ticket Ts and Cs

The terms and conditions set out in this document, and the ground regulations displayed in the stadia govern the use of the 2019/20 match ticket.

They define the relationship between the club (Charlton Athletic Football Company Ltd) and the match ticket holder (the person named on the 2019/20 match ticket) and takes precedence over all and any previous versions. Use of the match ticket(s) shall be deemed to constitute acceptance of the terms and conditions and ground regulations 

2019/20 season ticket terms and conditions follow.

1. The purchase of the match ticket entitles the holder entry to the stadium for the fixture detailed on the front of the ticket. 

2. Supporters aged 65 or over on August 1st 2018, who are classed as senior concessions, and supporters aged under 11 years, under 18, under 21 or student, will be entitled to a discounted ticket. Proof of age must be given in the format of a birth certificate or passport. (The club reserve the right to obtain this information at the time of purchase for a discounted ticket) All prices include VAT at the appropriate rate. If you are in possession of an age-related concession ticket when you try to gain entrance to The Valley on a matchday, the club reserve the right to ask you to provide identification to prove you qualify for the concession. 

3. For purchases in the family areas, for every junior ticket purchased, up to two adult tickets, senior concession tickets or under 21 tickets can accompany the junior ticket. 

4. Match tickets are NON transferrable. Should a match ticket holder not be available to attend a match and wish to allocate the ticket to a third party then the match ticket holder is to contact the ticket office before the fixture date. We will arrange for a replacement paper ticket to be collected. This arrangement cannot be processed on a matchday. The original match ticket holder shall be deemed responsible for the behaviour of the third party using the replacement paper ticket. 

5. Transferring a paper ticket to a supporter of a visiting team is not permitted. Any supporter who facilitates such an admission to The Valley is liable to have their match ticket cancelled without compensation. 

6. The club will allow a concessionary ticket to be upgraded up to 24 hours prior to kick-off. 

7. If a supporter wishes to transfer their match ticket for a particular match to another part of the stadium then this transaction will be charged the necessary upgrade fee and must be completed at least 24 hours prior to kick-off. 

8. Match tickets are not to be sold privately or through any third party website or seller. 

9. The club cannot guarantee that a match will take place at a particular date/time or venue. The club will make every effort to make supporters aware of any changes to first team fixtures. 

10. In the event of rescheduling, postponement or abandonment of a match, the club will have no liability in respect of match ticket holders who incur consequential loss or damage such as (but not limited to) loss of enjoyment or travel costs. 

11. Match tickets remain the property of the club and must be available for inspection at any time. As such the club reserves the right to cancel or withdraw the match ticket if the holder does not comply with its ground regulations. 

12. If a specified seat is unavailable for use due to a club decision or an intervention by the licensing authority or governing body, the club will make every reasonable effort to relocate the supporter. 

13. The club accepts no liability whatsoever if the seat to which this ticket refers is affected by adverse weather conditions or if the view therefrom is affected by pillars or other structural apparatus, and the acceptance of this ticket implies full recognition of this condition by the holder. 

14. Forgotten, lost or damaged tickets can be replaced as long as the ticket purchaser can provide valid identification that matches our database – a £3 admin fee will apply. This is a non-refundable charge. 

15. The club does not accept responsibility for stolen tickets. 

16. It is the responsibility of the match ticket holder to arrive at the stadium on time. Refunds will not be given if a match- ticket holder arrives late for a fixture. This includes but is not limited to problems with transport. 

17. Match ticket holders must sit in their designated seat. Any supporter found to be seated in a different area from the seat indicated on their ticket will be liable to have their ticket confiscated without compensation and could face ejection from the stadium without compensation. 

18. It is the responsibility of the match ticket holder to inform the club in writing of any changes of address/contact numbers or email address. 

19. Match ticket holders that wish to obtain a refund on a home match ticket must ensure that the tickets are in possession of the ticket office no later than 24 hours prior to the time of kick-off. 

20. If a fixture is placed on restricted sale and a supporter does not fulfil the criteria, the supporter will not be permitted to use another supporter’s details. 

21. Adults ticket price will increase by £3 two hours before kick-off and over 65, under 21 and student ticket price will increase by £2 two hours before kick-off.

22. Telephone bookings are subject to a £2.50 transaction fee. Online bookings are subject to a £1.50 transaction fee.


2019/20 Season Ticket Ts and Cs

The terms & conditions set in this document and the ground regulations displayed in the stadia, govern the use of the 2019/20 season ticket. They define the relationship between the club (Charlton Athletic Football Company Ltd) and the season ticket holder (the person named on the 2018/19 season ticket) and this takes precedence over all and any previous versions.

Use of the season ticket shall be deemed to constitute acceptance of these terms & conditions and ground regulations. 

1. The purchase of the season ticket entitles the holder to attend each first-team home league fixture played at The Valley during the 2018/19 season. Entry to cup matches, play-offs, testimonials and friendlies as well as other events held at the ground are not permitted via the use of the season ticket. 

2. Supporters aged 65 or over on August 1st 2019 who are classed as senior concessions, and applicants aged under 11 years, under 18, under 21 or students, will be entitled to a discounted ticket. Proof of age must be given in the form of a birth certificate or passport. The club reserve the right to obtain this information from existing season ticket holders who have a discounted ticket and have not shown proof of age previously. All prices include VAT at the appropriate rate. Supporters are advised to bring identification along on the matchday to prove you are the holder of the season ticket.  

3. For purchases in the family areas, for every junior ticket purchased, up to two adult, senior concession or under 21 tickets can accompany. 

4. Season tickets are NON-transferrable. Should a season ticket holder not be available to attend a match and wish a colleague/friend to attend, the season ticket holder is to contact the ticket office. We will arrange for a paper ticket to be collected. This arrangement cannot be processed on a matchday. The season ticket holder shall be deemed responsible for the behavior of the third party using the paper ticket.  

5. Transferring a season ticket to a supporter of a visiting team is not permitted. Any supporter who facilitates such an admission to The Valley is liable to have their season ticket cancelled without compensation. 

6. The club will allow a concessionary ticket to be upgraded on three separate occasions throughout the season. The season ticket holder shall be deemed responsible for the behavior of the third party using the paper ticket. 

7. If a supporter wishes to transfer their season ticket for a particular match to another part of the stadium then this transaction will be charged the necessary upgrade fee and must be completed at least 24 hours prior to kick-off. 

8. Season tickets are not to be sold privately or through any third-party website or seller.  

9. For evening kick-offs where an under 11 season ticket holder in the family area is unable to attend, the accompanying adult /concession/under 21 can transfer their seat and upgrade the under 11 season ticket to another part of the ground. 

10. The club cannot guarantee that a match will take place at a particular date/time or venue. The club will make every effort to make supporters aware of any changes to first-team fixtures. 

11. In the event of rescheduling, postponement or abandonment of a match, the club will have no liability in respect of season ticket holders who incur consequential loss or damage such as (but not limited to) loss of enjoyment or travel costs. 

12. Season tickets remain the property of the club and must be available for inspection at any time. As such, the club reserves the right to cancel or withdraw the season ticket if the holder does not comply with its ground regulations. 

13. If a specified seat is unavailable for use due to a club decision or an intervention by the licensing authority or governing body, the club will make every reasonable effort to relocate the supporter. 

14. The club accepts no liability whatsoever if the seat to which this season ticket refers is affected by adverse weather conditions or if the view therefrom is affected by pillars or other structural apparatus, and the acceptance of this season ticket implies full recognition of this condition by the holder.  

15. Should a season ticket be forgotten or lost and need to be replaced, the club will charge £10.00 for a replacement. A damaged card will be replaced for a fee of £10.00. This is a non-refundable charge. 

16. Online bookings are subject to a £1.50 postage fee. This is only applicable if the print-at-home option is not selected. 

17. Telephone bookings are subject to a £2.50 transaction fee. 

18. The club does not accept responsibility for stolen season tickets. Should a season ticket be stolen then it must be reported to the club immediately. The season ticket may be replaced at the discretion of the club – a £10 admin fee may still be applicable. 

19. It is the responsibility of the season ticket holder to arrive at the stadium on time. Refunds will not be given if a season ticket holder arrives late for a fixture. This includes (but is not limited to) problems with transport. 

20. Season ticket purchases made via V12 can be cancelled in accordance with V12’s financial agreement. Should a season ticket holder default on their payments, the club will withhold entry to the stadium until the matter has been resolved. 

21. Purchases made on or after April 13th 2019 shall have no right to cancel their season ticket after that date. The club relies upon the exception under Reg. 6 (2) (b) of the Consumer Protection (Distance Selling) Regulations 2000, under which there is no cooling off period following an applicant’s acceptance. 

22. Season ticket holders must sit in their designated seat. Any supporter found to be seated in a different area from the seat indicated on their ticket will be liable to have their season ticket confiscated without compensation. 

23. It is the responsibility of the season ticket holder to inform the club in writing of any changes of address/contact numbers or email address. These details can be amended via our online service or by emailing the club at tickets@cafc.co.uk

24. Valley Gold members who have paid their subscriptions for the past 12 months or have paid annually in advance are entitled to qualify for a discount against their season ticket renewal. 

25. The club reserves the right to refuse admission to anyone in dispute with the club, if this dispute is ongoing and has been for 14 days or more. 

26. Any promotional competitions that may be offered to season ticket holders are not open to employees of Charlton Athletic and their families. 

27. Ambulant/wheelchair season ticket holders can apply for a free personal assistant ticket. Ambulant supporters must be on middle-rate mobility allowance or enhanced rate of personal independent payment. Senior concessions in receipt of Attendance allowance. Proof of eligibility is required upon application. The club reserve the right to obtain this information from existing season ticket holders who have a discounted ticket and have not shown proof of allowance previously. 

28. Personal Assistant season tickets (helpers/carers) are only valid for use when the personal assistant is accompanying the registered disabled season ticket holder. 

29. If a paper ticket has been issued and then lost/damaged the club accepts no responsibility for this. At the club’s discretion, a paper ticket will be reprinted but an administration fee of £5.00 will apply. 

30. If a fixture is placed on restricted sale and a supporter does not fulfil the eligibility criteria, the supporter will not be permitted to use another supporter’s details.