Charlton Athletic welcomes supporters with disabilities to The Valley and actively seeks to make a visit to SE7 enjoyable for all.
The club operates a ticketing policy that recognises that disabled supporters may need assistance to fully enjoy the matchday experience and offers a variety of reasonable adjustments based on an individual supporter’s needs.
SEASON TICKETS & MATCHDAY TICKETS
Disabled supporters can purchase a season or a matchday ticket (subject to availability) at the appropriate age band price, which includes a complimentary ticket, if required, for their PA /carer (subject to qualification); see ‘Requesting a free Personal Assistant/Carer ticket’ below for guidance.
When you book your ticket, you will need to state your requirements. For example, if you would like a headset, a lift pass or a parking space.
You can contact the Ticket Office by calling 03330 14 44 44, by visiting the Valley Superstore in person or, if this is not convenient, you can email email@example.com.
There may be occasions when ticket office staff will need to refer you to the Disability Liaison Officer (DLO), who will contact you directly to ensure your request can be satisfied. You can also contact them by calling 020 8333 4000.
Tickets will be allocated to disabled supporters under the same terms and conditions as all Charlton Athletic supporters, as explained in the club charter.
The deadlines for purchasing tickets will be the same as for general sales.
Information on tickets appear in the matchday programme, the club website and, sometimes, in the local press.
Disabled supporters not requiring wheelchair access can sit anywhere in the ground with their PA/carer (subject to qualification), providing they are able to access the area, subject to safety requirements of the ground. They are also subject to the relevant price of the seating category of the area they choose to sit in.
Requirements, as mentioned above, should be stipulated at the time of purchasing a ticket to ensure appropriate seating is provided.
Wheelchair users are accommodated at the front of the West Lower, behind blocks A and B in the East Stand and behind the North East and North West Quadrants, which allow the PA/carer to sit alongside them. We have lift access for those sitting in the North East or North West Quadrants.
All areas in which wheelchair users are located offer good lines of sight.
Please note that we only have a limited number of spaces available for wheelchair users, and allocation is subject to availability
TEMPORARY MOBILITY RESTRICTIONS
Supporters suffering from temporary mobility restrictions (e.g a broken leg) that may affect access to the stadium or seating areas, should contact the Disabled Liaison Officer prior to the game to arrange alternative seating (subject to availability).
PERSONAL ASSISTANT / CARER
At Charlton Athletic Football Club, we take our responsibilities toward disabled supporters very seriously. We recognise that in order for some of our supporters to take advantage of all that we have to offer, they may need support from another person. As such, it is our policy that where this is the case we make free tickets available that will enable a disabled supporter to bring a personal assistant or carer with them to support them with their needs.
The only criteria we have for offering a free carer ticket is that you must have another person with you to get the same quality of service as a non-disabled person for a reason related to your own impairment. This does not apply to short term conditions like broken legs.
Please note that, on their own, PA/carer tickets are not entitled to any benefits normally associated with a season ticket. This includes any renewal benefit or the purchase of match tickets during priority sale periods.
REQUESTING A FREE PERSONAL ASSISTANT/ESSENTIAL COMPANION TICKET
As this scheme is potentially subject to fraudulent misuse, we have to operate a system to check eligibility for a PA/carer ticket. To apply, you must send a copy of your letter from the Department of Work and Pensions (DWP) that proves you receive medium to high rate disability allowance, or attendance allowance to Charlton Athletic Ticket Office, The Valley, Floyd Road, London, SE7 8BL.
Alternatively, you can email copies of your letter to firstname.lastname@example.org.
THE ROLE OF A PERSONAL ASSISTANT/CARER
By accepting the free ticket, your PA/carer accepts responsibility for providing you with the support you need to attend the match. This includes being able to provide you with additional assistance during the course of an emergency evacuation.
Stewards at the match are unable to provide assistance in excess of their typical role and general reasonable adjustments, so it is important that, if you need help moving around, your PA/carer is ready and willing to support you with this.
If we feel that either the disabled customer or their PA/carer are abusing the system we reserve the right to treat the matter as Fraud.
It should also be noted that when entering the stadium, the PA/carer must enter at the same time as the disabled supporter. Although a disabled supporter can enter The Valley on their own, the PA/carer will not be admitted without being in the presence of the disabled supporter and otherwise would need to upgrade their ticket.PA/carer tickets are transferable. However, tickets for the disabled supporter are not.
Should any supporters or PA/carer be found to be abusing this or any of the disabled supporters ticketing policy, the club reserves the right to deny admittance or to take further action.
For more information regarding ‘upgrading’ your PA/carer ticket (if required) or for any other enquiry please contact the Charlton Athletic Ticket Office on 03330 14 44 44.
CONTINGENCY – WHAT HAPPENS IF YOU LOSE YOUR SUPPORT?
It is important that you and your PA/carer are aware of what happens if for some reason you lose your support. If it is felt that your PA/carer is not providing you with the support you need we reserve the right to eject them from the facility at any time and refuse access under the companion scheme for future matches.
We will endeavour to support you with the rest of your visit if this is the case but if we are unable to make appropriate reasonable adjustments to do this and it jeopardises your, or other supporters’, Health and Safety we may be left with no other option than ask you to leave also. It is especially important that you choose the right support to come with you.
Parking around The Valley is minimal. However, supporters with mobility issues can book a parking space for matches once they have gone on general sale. If they cannot attend for any reason, they must let the Disabled Liaison Officer (DLO) know within 24 hours of the game or they will lose their space for the next game. Spaces can be booked by emailing email@example.com.
In the event that there is no on-site parking, disabled supporters (ambulant or wheelchair) can be dropped off at the following allocated points:
West Stand: Opposite club Superstore
North Stand: Exit Gate 1 (Harvey Gardens)
Family Section: Exit Gate 2 (Harvey Gardens)
East Stand: Charlton Lane (adjacent to Lansdowne Mews)
Jimmy Seed Stand: Entrance no. 4 (Valley Grove)
Drivers are advised to drop off passengers by no later than 2.15pm for a 3pm kick-off, 7pm for a 7.45pm kick-off and 11.45am for a 12.30pm kick-off.
The driver must then leave the stadium area and park away from the ground. Please note a one-way system is in place on matchdays, so please follow stewards' instructions.
After the game, the disabled supporter can again be collected from the relevant spot once the post-game football traffic has dispersed.
For away supporters that have mobility issues, we can offer two complimentary car parking spaces which are arranged through the away DLO who then passes on that information to our DLO.
These are located in our West stand car park. For more information about drop-off points please see above information.
Ambulant disabled supporters
Away tickets will be sold to disabled fans under the same conditions as all Charlton Athletic supporters, as explained in the club charter. The ticket office will process your ticket application and you can contact them during opening hours.
When you book your ticket, you will need to state your requirements, for example if you would like a headset, a lift pass or a parking space.
You can contact the ticket office by calling 03330 14 44 44 or, if this is not convenient, you can email firstname.lastname@example.org.
There may be occasions when ticket office staff will need to refer you to the Disability Liaison Officer, who will contact you directly to ensure your request can be satisfied.
The deadline for purchasing tickets will be the same as for general sales. Information on tickets appears in the matchday programme, the club website and, sometimes, the local press.
Supporters using wheelchairs
There are many stadiums which provide few spaces for wheelchair users, therefore limiting the allocation to Charlton supporters.
The number of wheelchair spaces will be advertised wherever possible with all away ticket information, and supporters should refer to the matchday programme and club website.
In order to ensure that the supporters receiving the tickets are those whom regularly attend, the standard priority procedure will be used, as explained in the club charter.
Where the number of applicants for tickets is greater than the number of tickets available, allocation of the tickets will be sorted on a first-come, first-served basis.
Our Valley Away coaches are often able to cater for disabled supporters. Those wishing to book a place on the coach can do so by contacting the ticket office. We ask that you provide the ticket office with as much notice as possible. You can book by calling 03330 14 44 44 or by emailing email@example.com.