Usual operating hours for the commercial centre and 0871 226 1905 hotline are 9am-5pm weekdays, 10am-1pm non-matchday Saturdays, and from 10am on matchdays.
*Fans should note that the club’s members' online ticketing facility is not currently available but supporters can use the non-members' system for tickets for matches that are on general sale. Click here for details.*
Calls to 0871 226 1905 cost 10p per minute from a BT landline. Calls from other networks and mobiles may cost more.
Fans should note that tickets being collected on matchdays after 1pm (for 3pm kick-offs) should be collected from the Valley Central drop-in centre in the north-west quadrant (the former Corner Flag suite) adjacent to the ground's main entrance.
A bank-style internal queuing system has been set up with fans able to queue down the ramp and out on to Harvey Gardens if required. The two Valley Gold windows next to turnstile 13 will now operate a matchday ticket queries service. Tickets for future matches are sold from the north-stand ticket office.
Matchday ticket prices for the 17 Addicks Silver games in 2013/14 are £20, £24 and £26 adults, with over 60s and U21s paying £13, £18 and £20, U18s £10 and U11s £5.
There is also a special £15 price for adults and £13 for over 60s and U21s in the family stand when accompanied by an U18, while disabled supporters will pay £20 adults and £13 over 60s and U21s (including a free helper).
Matchday prices for the six Addicks Gold games are £24, £27 and £30 adults, with over 60s and U21s paying £16, £20 and £22, U18s £10 and U11s £5.
There is also a special £18 price for adults and £16 for over 60s and U21s in the family stand when accompanied by an U18, while disabled supporters will pay £24 adults and £16 over 60s and U21s.
Away match prices are set by the host club and will vary from fixture to fixture, and will usually go on sale around one month before the date of the fixture. Sales for some away fixtures will be restricted in order to manage demand and protect the rights of particular groups of supporters. For the same reason, away tickets will not always be sold online
Fans can purchase match tickets online
, by calling the hotline on 0871 226 1905 or in person at the Valley commercial centre. The club sells tickets for the day's match at The Valley in the run-up to kick-off unless otherwise stated below, although we advise advance purchase where possible to avoid queues.
Supporters can book £8.50 return travel to The Valley via the Valley Express
coach service. Get more information on pick-up points and timings here