TERMS AND CONDITIONS The terms & conditions set in this letter, & the ground regulations displayed in the stadia govern the use of the 2016/17 season card. They define the relationship between the club (Charlton Athletic Football Company Ltd) & the season ticket holder (the person named on the 2016/17 season card) & takes precedence over all & any previous versions. Use of the season card shall be deemed to constitute acceptance of these terms & conditions and ground regulations. Please click here to view our matchday ticket terms and conditions1. The purchase of the season card entitles the holder to attend each first-team home league fixture played at The Valley during the 2016/17 season. Entry to cup matches, play-offs, testimonials and friendlies as well as other events held at the ground are not permitted via the use of the season ticket. 2. Supporters aged 65 or over on August 1st 2016 who are classed as senior concessions, and applicants aged under 11 years, under 18, under 21 or students, will be entitled to a discounted ticket. Proof of age must be given in the format of a birth certificate or passport. The club reserve the right to obtain this information from existing season ticket holders who have a discounted ticket & have not shown proof of age previously. All prices include VAT at the appropriate rate. 3. For purchases in the family areas, for every junior ticket purchased, up to two adult, senior concession or under 21 tickets can accompany. 4. Season cards are NON transferrable. Should a season ticket holder not be available to attend a match and wish a colleague/friend to attend, the season ticket holder is to contact the ticket office. We will arrange for a paper ticket to be collected. This arrangement cannot be processed on a matchday. The season ticket holder shall be deemed responsible for the behaviour of the third party using the paper ticket. 5. Transferring a season ticket to a supporter of a visiting team is not permitted. Any supporter who facilitates such an admission to The Valley is liable to have their season ticket cancelled without compensation. 6. The club will allow a concessionary ticket to be upgraded on three separate occasions throughout the season. The season ticket holder shall be deemed responsible for the behaviour of the third party using the paper ticket. 7. If a supporter wishes to transfer their season ticket for a particular match to another part of the stadium then this transaction will be free of charge for three occasions throughout the season. Any further requests will be charged the necessary upgrade fee. 8. Season tickets are not to be sold privately or through any third party website or seller. 9. For evening kick-offs where an under 11 season ticket holder in the family area is unable to attend, the accompanying adult /concession/under 21 can transfer their seat and upgrade the under 11 season ticket to another part of the ground. 10. The club cannot guarantee that a match will take place at a particular date/time or venue. The club will make every effort to make supporters aware of any changes to first-team fixtures. 11. In the event of rescheduling, postponement or abandonment of a match the club will have no liability in respect of season ticket holders who incur consequential loss or damage such as (but not limited to) loss of enjoyment or travel costs. 12. Season cards remain the property of the club and must be available for inspection at any time. As such, the club reserves the right to cancel or withdraw the season ticket if the holder does not comply with its ground regulations. 13. If a specified seat is unavailable for use due to a club decision or an intervention by the licensing authority or governing body, the club will make every reasonable effort to relocate the supporter. 14. The club accepts no liability whatsoever if the seat to which this season ticket refers is affected by adverse weather conditions or if the view therefrom is affected by pillars or other structural apparatus, and the acceptance of this season ticket implies full recognition of this condition by the holder. 15. Should a season ticket be forgotten or lost and need to be replaced, the club will charge £10.00 for a replacement. A damaged card will be replaced for a fee of £10.00. This is a non-refundable charge. 16. Online bookings are subject to a £1.00 postage fee this is only applicable if the print-at-home option is not selected. 17. In-person and telephone bookings are subject to a £2.50 transaction fee. 18. The club doesn’t accept responsibility for stolen cards. Should a card be stolen then it must be reported to the club immediately. The season ticket may be replaced at the discretion of the club – a £10 admin fee may still be applicable. 19. It is the responsibility of the season ticket holder to arrive at the stadium on time. Refunds will not be given if a season ticket holder arrives late for a fixture. This includes (but is not limited to) problems with transport. 20. Season ticket purchases made via V12 can be cancelled in accordance with V12’s financial agreement. Should a season ticket holder default on their payments, the club will withhold entry to the stadium until the matter has been resolved. 21. Purchases made on or after March 12th 2016 shall have no right to cancel their season ticket after that date. The club relies upon the exception under Reg. 6 (2) (b) of the Consumer Protection (Distance Selling) Regulations 2000, under which there is no cooling off period following an applicant’s acceptance. 22. Season ticket holders must sit in their designated seat. Any supporter found to be seated in a different area from the seat indicated on their ticket will be liable to have their season ticket confiscated without compensation. 23. It is the responsibility of the season ticket holder to inform the club in writing of any changes of address/contact numbers or email address. These details can be amended via our online service or by emailing the club at email@example.com. 24. Valley Gold members who have paid their subscriptions for the past 12 months or have paid annually in advance are entitled to qualify for a discount against their season ticket renewal. 25. The club reserves the right to refuse admission to anyone in dispute with the club, if this dispute is ongoing & has been for 14 days or more. 26. Any promotional competitions that may be offered to season ticket holders are not open to employees of Charlton Athletic and their families. 27. Ambulant/wheelchair season ticket holders can apply for a free personal assistant ticket. Ambulant supporters must be on middle-rate mobility allowance. Senior concessions in receipt of Attendance allowance. Proof of eligibility is required upon application. The club reserve the right to obtain this information from existing season ticket holders who have a discounted ticket and have not shown proof of allowance previously. 27. Personal Assistant season cards (helpers/carers) are only valid for use when the personal assistant is accompanying the registered disabled season ticket holder. 29. If a paper ticket has been issued and then lost/damaged the club accepts no responsibility for this. At the club’s discretion, a paper ticket will be reprinted but an administration fee of £5.00 will apply. 30. If a fixture is placed on restricted sale and a supporter does not fulfil the eligibility criteria, the supporter will not be permitted to use another supporter’s details.